Returns Policy

No Hassle Return Policy

The Woolery accepts returns on most new and unassembled items within 30 days of delivery for a full refund.  Some exceptions* apply.

  1. Please obtain a return authorization number by contacting us by email at returns@woolery.com or via phone at 800-441-9665.
  2. Customer is responsible for all return shipping fees, except on damaged or defective items.
  3. We will issue a credit via the original form of payment once the item has been received and approved through quality control in our shop.
  4. Returns must include all original parts, packing materials and be in like-new condition in order to qualify for a full product refund.
  5. Unless returned due to damage or defect, returned items that cannot be sold as new will not receive a full product refund.
  6. If your original order was over $100 and you received free shipping, we will calculate the original cost for shipping your returned item(s) and deduct this amount from your refund.
  7. Allow up to 15 business days for your return or exchange to be processed.

*Exceptions

  1. Books, DVDs and Magazines
  2. Dyes and Dye Kits
  3. Floor Looms
  4. Unfinished wooden products that have been finished (ie. waxed, stained, painted, etc.)
  5. Items that have been assembled
  6. Weaving Selvedge
  7. Grab Bags
  8. Cut to Order Products (Fabric, Rug Backing, Binding Tape, Texsolv, Warp Separator, Reeds, etc.)
  9. Custom Order Reeds
  10. Made to Order Drive Bands
  11. Carbon Steel Reeds
  12. Special Order Items
  13. Clearance Items