Returns Policy

1. Please obtain a return authorization number by contacting us by email at returns@woolery.com or via phone at 800-441-9665.
2. Customer is responsible for all return shipping fees, except on damaged or defective items.
3. We will issue a credit via the original form of payment once the item has been received and approved through quality control in our shop.
4. Returns must include all original parts, packing materials and be in like-new condition in order to qualify for a full product refund.
5. Unless returned due to damage or defect, returned items that cannot be sold as new will not receive a full product refund.
6. If your original order qualified for free shipping, we will calculate the original cost for shipping your returned item(s) and deduct this amount from your refund.
7. Allow up to 15 business days for your return or exchange to be processed.
8. Refunds or Replacement orders are not available in the case of incomplete or inaccurate delivery address information.

*Exceptions

1. Books, DVDs and Magazines
2. Dyes, Dye Kits, Dye Additives and Mordants
3. Floor Looms
4. Feltcrafts Felting Machines
5. Lendrum Saxony Spinning Wheels
6. Schacht Limited Edition Looms & Wheels.
7. Unfinished wooden products that have been finished (ie. waxed, stained, painted, etc.)
8. Items that have been assembled
9. Weaving Selvedge
10. Grab Bags
11. Cut to Order Products (Fabric, Rug Backing, Binding Tape, Texsolv, Warp Separator, Reeds, etc.)
12. Custom Order Reeds
13. Made to Order Drive Bands
14. Carbon Steel Reeds
15. Special Order Items
16. Clearance Items
17. Wholesale Orders
18. Education Discount Orders
19. Orders Placed with a PO