N. American International
Phone 800-441-9665 +1 502.352.9800
MON - FRI 10 - 6 EST 15.00 - 23.00 GMT
SAT 10 - 3 EST 15.00 - 20.00 GMT
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No Hassle Return Policy


The Woolery accepts returns on most new, unopened and unassembled items within 30 days of delivery for a full refund.  Some exceptions* apply.

  1. Please obtain a return authorization number by contacting us by email at or via phone at 800-441-9665.
  2. Customer is responsible for all return shipping fees, except on damaged or defective items.
  3. We will issue a credit via the original form of payment once the item has been received and approved through quality control in our shop.
  4. Returns must include all original parts and packing materials and be in new condition.
  5. If your original order was over $100 and you received free shipping, we will calculate the original cost for shipping your returned item(s) and deduct this amount from your refund.
  6. Allow up to 2 weeks for your return or exchange to be processed.


  1. Books, DVDs, dyes, floor looms, products that require extensive assembly, or special order items are not eligible.   
  2. Wooden products that have been finished (by you or the Woolery) are not eligible.
  3. Weaving Selvedge
  4. Cut to Order Products (Fabric, Rug Backing, Binding Tape, Texsolv, Warp Separater, etc.)
  5. Clearance items.