Categories
  N. American International
Phone 800-441-9665 +1 502.352.9800
MON - FRI 10 - 6 EST 15.00 - 23.00 GMT
SAT 10 - 3 EST 15.00 - 20.00 GMT
Email Us! Info@Woolery.com

The Woolery offers a flat-rate shipping option that is based upon the check out total of your shopping cart. Flat-rate shipping is only applicable within the Contiguous USA.

Flat Rate Shipping Rates:

$10.00 and under - $7.95

$10.01 to $30.00 - $10.95

$30.01 to $50.00 - $13.95

$50.01 to $100.00 - $16.95

Please note that items with a shipping length 48" or greater are subject to a $10.50 surcharge imposed by the major carriers, regardless of the shipping method selected.  

Flat rate shipping is not available for special order items.

Free Shipping

The Woolery offers free shipping for shopping cart totals of $100.01 or more within the Contiguous USA.  Just select "Flat Rate" shipping option at checkout to take advantage of our free shipping offer.  The type of service and the carrier will be selected by The Woolery.

Please note that items with a shipping length 48" or greater are subject to a $10.50 surcharge imposed by the major carriers, regardless of the shipping method selected.

Free shipping is not available on:

  • FeltLoom Felting Machines
  • FeltCrafts Felting Machines
  • Leclerc Weavebird Floor Looms
  • Special Order Items
  • Wholesale Orders
Expedited Shipping

Most of our orders are processed and shipped out in one or two business days. Items that are shipped from the manufacturer, special order, made to order, or out of stock can take longer. You can choose an expedited shipping option at check out to ensure that your order is processed and shipped as quickly as possible. Please note that overnight shipping on Friday will be delivered on Monday. The expedited shipping choices are:

  • UPS 2nd Day Air
  • UPS Next Day Air
  • Fedex 2 Day
  • Fedex Standard Overnight

Our other shipping options do not have a guaranteed delivery date. This particularly applies to Priority Mail options. USPS does not offer a shipping guarantee on Priority Mail. Most places in the continental U.S. are 2 to 3 days with Priority Mail and 1 to 2 days with Priority Mail Express, however it can take longer. If you are concerned about meeting a deadline with your order please call the shop and we will be happy to help.

International Shipping

The Woolery offers a variety of international shipping options that include FedEx, DHL, US Postal Service (USPS) and United Parcel Service (UPS).  Any apropriate duties and/or taxes will be collected on international orders shipped via FedEx, DHL, and UPS.

Canada Taxes and Fees Information

How Do I Ship to a USA address from Another Country?

Please check to make sure that the USA flag is displayed in the upper right corner of your screen. This will permit shipments to a stateside address.  If the USA flag is not displayed, click it and change it to USA.

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What Should I Do if I Have Problems with My Order?

Missing/Incorrect Items

When you receive your shipment, immediately examine the contents to determine that all items ordered are accounted for, either in the shipment or noted as back-ordered. If a small item is "missing" immediately check packing materials or the sides of the boxes as we will tape small items to the box so they are not misplaced. Depending on what you ordered, there is also the possibility that not all boxes have arrived or that an item is on backorder. Also, sometimes orders include a product that will be drop-shipped from the manufacturer/distributor resulting in packages arriving on different days.

If you note a problem with your order - missing items, duplicate items, or wrong items, contact us immediately at 800-441-9665. Claims made after 5 days of the arrival may result in denial of claim.

Late Shipment / Package Never Arrived

If your package is late, or just never shows up, please do the following:

  • Contact us immediately at either info@woolery.com or 800-441-9665
  • Please do not contact the carrier (FEDEX, UPS, DHL or US Post Office).  We will handle the claims process from our end as the shipper of record. 
  • Contacting the carrier directly will only delay the process.

Damage

When you receive our shipment, immediately examine the contents to determine safe arrival. You need to do this within 5 days of receiving your order; a delay beyond this time period may limit or eliminate a claim process. Protect yourself - inspect. If you note damage, you need to take the following steps:

  • Maintain all shipping boxes and materials; these may need to be examined by the shipping company and returned to the shipping company. Failure to maintain the packing materials can impact how a claim will be handled.

  • Take pictures of the box and any damage to the item/s. Email the pictures along with your contact information and order number to info@woolery.com.

  • We will contact you within two business days to help you resolve the damage to your order.